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What if you’ve been rewarding the wrong things all year? Every leader talks about goals, but it’s what you reward that tells your team who you really are. When you praise speed, people rush. When you praise heroics, people wait for emergencies. When you praise curiosity, people start solving deeper problems. Learn how to make those incentives work for you, not against your culture. Read today’s Speak by Design Tip Sheet: “Incentivizing Behaviors: The Hidden Power of M

“I just don’t want this meeting to blow up,” a senior executive once told me. Most leaders try to avoid conflict. The great ones learn to expect it, and even invite it. Avoiding discomfort might feel safe but it costs you credibility, creativity, and connection. In this blog post, we explore how to reframe those tense moments as important conversations that move relationships and results forward.

Most leaders think their best work happens when everyone agrees. But real progress begins the moment someone disagrees, and you stay calm enough to listen. This article explores how increasing conflict tolerance strengthens trust, speeds up decisions, and helps teams work through tension instead of around it.

Every team develops a tone over time. It’s shaped by what gets celebrated, how meetings feel, and how people respond when things go wrong. That tone is culture. And communication is what shapes it. Every single day. You need Creative Communications.