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One of the most destabilizing moments at work is receiving feedback that contradicts itself. One person says you need to be more direct. Another says you come across too strongly. It is easy to assume something is wrong. But contradictory feedback often means something else: you are operating in a complex environment where different people value different communication styles. Strong leaders learn how to interpret that feedback without losing confidence or clarity.

“Got a Minute?” has quietly turned into a 45-minute therapy session for too many leaders. You walk in ready to talk strategy and performance, and walk out carrying everyone’s childhood wounds and workplace pain. In this tip sheet, Stephanie shows you how to say “I’m not your therapist” with gravitas and grace, while still being the leader people trust.

Leaders tell me all the time that “speaking up and voicing the truth that others hesitate to say” is the hardest thing to do. They’re not struggling with honesty. They’re struggling with risk management, emotion management, and power dynamics all at once. This is where gravitas is really tested. Not in a keynote, not in a town hall, but in that one quiet conversation where you tell someone above you that they are wrong, off, or becoming part of the problem.

We included John Mackey in our "Best Public Speakers" list because of how thoroughly and well-researched he lays out his argument, and how he doesn't shy away from the tough questions and dissent he knows he'll be up against.

Expect Tough Conversations. Whether it’s addressing a mistake, delivering critical feedback, or handling unexpected issues.

Are you working with a manager who isn't open to feedback? They respond with, "that's the way it is here." Navigate this tough conversation